Whether you’re an established CEO or just reaching for your first management
position, it’s never a bad time to brush up on the basic elements of leadership. Just
having the authority to tell people what to do is not the same as leadership. Without
the right leadership skills, you won’t be able to motivate, engage and guide your team.
If you want to be the best leader you can be, we suggest you take some time to assess
yourself on the 5 fundamentals below so you can lead your team to greatness. After
all, their success is your success! Communication – Knowing your people – Knowing
yourself – Decision Making – Seeking out Feedback
This course gives participants an understanding of the factors that contribute to
effective communication in a variety of contexts and situations. Provide a solid
foundation and indispensable skills for dynamic interpersonal relationships, especially
within a workplace environment.
Advanced Office Management & Effective Administration Skills training will help you
to develop and refine the skills needed to excel as an Office Manager, Administrator or
Executive Secretary. It will explore in depth the interpersonal and behavioral skills
necessary to ensure you are well prepared for the challenges of working with a variety
of management styles. You will also learn how to stay in control whilst dealing with
conflicting priorities. Becoming more effective as an Office manager will definitely
make your job easier and make you more valuable in the eyes of your managers and
the company stakeholders. Office Managers need to be expert multitasking even if
you’re doing more things at the same time, that’s probably still not enough! You need
to be indispensable – to know exactly who to call to fix that pesky problem your boss
has. And to be truly indispensable you need to be organized, be an excellent
communicator, and be able to deal with whatever challenging situation your working
life presents you with.
The course is aimed at developing analytical and communication skills that are
necessary for successful business negotiations. The negotiation is described as a
complex three-stage process which consists of preparation, negotiating, and post-
negotiation implementation and evaluation. The course combines both theoretical
knowledge of leading negotiation scholars and practical experience through learning
by doing. The students will be engaged in business games, trainings, group discussions
and creative tasks.
In this course we cover all the most important elements of service any person involved
in direct interactions with customers should know and apply. From the necessary
behavioral and communication skills to the right attitude, and including specific
methods to analyze and improve the service provided, we cover it all in a straight
forward and effective manner that will help participants ensure customer satisfaction
and delight in the most challenging situations.
The course will address project management techniques including managing budgets
and coordinating a project team. Project analytics is also examined to see how data
can help drive project management decision-making. This leads on to data handling
and how to obtain and use data to improve a business. Following this, quality
management is explored, along with the theory and practice of sustainability, to see
how these ideas can be applied to specific business needs and objectives.
This course of people management is designed for managers, supervisors and
team leaders who are looking to successfully manage people and bring the best out of
their team. It is suitable for new and experienced managers looking to improve their
people management skills and team performance.
In this training course you will learn some essential strategies for managing individuals,
teams, leading and enhancing team performance. Important management skills such
as communication skills and negotiation skills will be covered in this people focused
management course. This will highlight the importance of knowing how to
communicate more effectively with your team and how to motivate and handle
difficult individuals.
A greater understanding of the importance of communication skills will also provide
managers and team leaders with the negotiation skills necessary to manage change
and resolve conflict within your team.
This course introduces time management tools and techniques that allow participants
to manage their time more effectively and feel more in control. The training enables
participants to identify areas of their job where time could be better utilized and the
actions necessary to alleviate problems identified.
This course will provide you with an excellent foundation in all of the skills and
behaviors required to be an outstanding manager. Managing the process and
workload is just not enough nowadays. Instead, the modern manager needs to be able
to motivate their team, be able to manage change, deal with difficult people, manage
performance, they need to be able to coach and develop their staff – the list goes on!
After having attended this workshop you will go back to the workplace with a toolbox
full of management skills that you can use to guarantee your success in managing
yourself and others.
This course gives participants an understanding of the factors that contribute to
effective communication in a variety of contexts and situations. Provide a solid
foundation and indispensable skills for dynamic interpersonal relationships, especially
within a workplace environment.
The course emphasizes the value and process of strategic management. In addition to
familiarizing students with new subject matter, students are expected to integrate and
apply their prior learning to strategic decision making in organizations. The Strategic
Management course is designed to explore an organization’s vision, mission, examine
principles, techniques and models of organizational and environmental analysis,
discuss the theory and practice of strategy formulation and implementation such as
corporate governance and business ethics for the development of effective strategic
leadership
This course is designed to provide participants with a basic understanding of the
benefits, functions and impact a business analyst has within an organization. The
course discusses the business analysis process as it is applied throughout a project as
well as the pre-project activities that comprise strategy analysis. Participants learn
how a business analyst supports the project throughout the solution development life
cycle, from defining business needs and solution scope to validating that requirements
have been met in the testing phase and ensuring the solution continues to provide
value after implementation. After completing this course, participants will fully
understand the characteristics of the business analyst role and the components that
comprise the profession of business analysis.
Improving time management and controlling stress is a core skill for anyone wishing to
work efficiently and establish good habits. Implementing their action plan will help
them to reduce stress and enhance their productivity This one day course on time and
stress management looks at the causes of time and stress management difficulties and
offers concrete and practical solutions. By managing their time more effectively,
participants will be able to make a greater contribution to your organization’s goals –
they will be more effective at work but will still be able to achieve a sensible work / life
balance.
Effective supervisory skill is essential for the delivery of high quality service.
Supervisory failures are the leading causes of conflicts and low productivity at
workplace. Although so much focus has been put on changing cultures and the impact
on organization, it is no doubt, that proper leadership has always been the key to both
the success and the failure of the company.
We can get into a routine where it feels like everyone we speak with is either having a
bad day, or we are having a bad day ourselves. We feel like we constantly meet people
who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-
aggressive. Sometimes we can be equally awkward ourselves. While it might seem that
the easiest remedy is to lock yourself up at home and avoid people, we eventually
have to pick up the phone or step outside and have an interaction with somebody.
Success comes from understanding how we behave, as well as how we can influence
others. If we approach difficulties as needing to take place in one or a series of
conversations, and we approach those conversations with a plan, we will find that we
have less difficult people to deal with. More often than not, we will also have more
meaningful and significant conversations. In this one-day workshop, you will teach
participants how to turn difficult situations into opportunities for growth.
Coaching is a process that facilitates productive changes. It does this through the
creation of a conscious and structured relationship that is focused on learning,
improving, and delivering business results. A coach can help guide, create and monitor
processes for individuals and teams to take purposeful actions in achieving goals.
Coaching is not management and not leadership. This course is the first step in
learning to be a coach. The participant will watch and experience being coached, learn
basic skills, become familiar with some tools of coaching, and learn when it is
appropriate for Project Managers to use or not use coaching. Successful organizational
change and learning initiatives have been publicly recognized to be directly related to
coaching.
This is a very effective and productive way of preparing in house trainers and
instructors that will be able to provide their colleagues mentoring and training in
house. When training courses or workshops is not as effective as it could be, often the
source of the problem is lack of training for the trainer or facilitator. This course can
better prepare both inexperienced and experienced trainers and instructional
designers to handle the demands of the modern learners.